Refund and Cancellation Policy
Last updated
This policy explains how cancellations and refunds work for Zuruni paid subscriptions, including our 14-day money-back guarantee. It applies to all users of Zuruni digital business card services.
Cancellation
You may cancel your paid subscription at any time from your billing settings. Cancellation takes effect at the end of the current billing period — you will retain full access to all paid features until the period expires. No partial refunds are given for the remaining days of a partially used billing period.
Refunds
We offer a 14-day money-back guarantee on all new paid subscriptions. If you are not satisfied within the first 14 days of your initial purchase, contact us at [email protected] and we will issue a full refund. This guarantee applies only to the first subscription purchase per customer — renewals and subsequent plan upgrades are not eligible for a refund.
Yearly subscriptions
Yearly subscriptions paid in full at the start of the term are eligible for a prorated refund if cancelled within the first 60 days. After 60 days, no refund is available for the remainder of the yearly term, though you will continue to have access until the end of the paid period.
Add-on card slots
Additional card slot purchases on an existing subscription are non-refundable. The slot remains active for the duration of the current billing cycle.
Chargebacks
If you initiate a chargeback with your bank or card issuer, your account may be immediately suspended and your cards may be deactivated. We will provide documentation of the transaction to the bank. If the chargeback is found to be in error, reactivation of the account is subject to a ₹500 reinstatement fee.
Force majeure
Kartblue shall not be liable for any failure or delay in performance of its obligations under this policy arising out of or caused by circumstances beyond its reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, or shortages of transportation, facilities, fuel, energy, labour or materials.
Changes to this policy
We may update this Refund and Cancellation Policy from time to time. Material changes will be notified through a service announcement or by email to your primary email address at least 30 days before they take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated policy.
Contact us
For questions about this policy or to request a refund, write to [email protected] or refer to our Contact page at zuruni.io/contact.