Refund and Cancellation Policy
Last updated
This policy explains how cancellations and refunds work for Zuruni paid subscriptions. It applies to all users of Zuruni digital business card services and should be read together with clause 4 of our Terms and Conditions, which governs fees, billing and refunds.
Evaluate before you pay
Zuruni offers a permanent Free Tier that needs no card and no trial activation, so you can confirm the Platform works for you before spending anything. If you want to evaluate premium features, our low-cost monthly plans are non-binding and can be cancelled at any time. Because these options exist, we ask you to use them rather than relying on a refund after purchase.
Cancellation
You may cancel your paid subscription at any time from your billing settings. Cancellation takes effect at the end of the current billing period — you keep full access to all paid features until that period expires, and you are not charged again. No partial credit or refund is given for the unused remainder of a billing period.
Refunds
Due to the digital nature of the services provided, all paid sales are final. Both domestic (INR) and international (USD) subscription payments — whether billed on a monthly or annual cycle — are strictly non-refundable. Upgrading to, or renewing, any paid tier constitutes full acceptance of the platform's performance and waives any right to a refund.
Yearly subscriptions
Yearly subscriptions are paid in full at the start of the term and are non-refundable, in whole or in part, once the payment is made. If you cancel a yearly subscription you will continue to have access to your paid features until the end of the term you have already paid for.
Add-on card slots
Additional card slot purchases on an existing subscription are non-refundable. The slot remains active for the duration of the current billing cycle.
Billing errors
This policy does not apply to money taken in error. If you are charged twice for the same billing period, charged after a valid cancellation, or charged an amount that does not match the price published on our website at the time of the transaction, write to [email protected] with the payment reference and we will investigate and return any amount taken in error.
Chargebacks
If you initiate a chargeback with your bank or card issuer, your account may be immediately suspended and your cards may be deactivated. We will provide documentation of the transaction to the bank. If the chargeback is found to be in error, reactivation of the account is subject to a ₹500 reinstatement fee. Please contact us first — most billing questions are resolved faster directly than through a chargeback.
Force majeure
Kartblue shall not be liable for any failure or delay in performance of its obligations under this policy arising out of or caused by circumstances beyond its reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, or shortages of transportation, facilities, fuel, energy, labour or materials.
Changes to this policy
We may update this Refund and Cancellation Policy from time to time. Material changes will be notified through a service announcement or by email to your primary email address at least 30 days before they take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated policy.
Contact us
For questions about this policy or about a specific charge, write to [email protected] or use our Contact page at zuruni.io/contact.